• Refund & Return Policy

Refund & Return Policy

At Spiervah, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We offer a 30-day return period from the date of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Opened or used skincare products.
  • Products damaged due to misuse.
  • Gift cards and promotional items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Photos of the product and packaging.
  • A brief description of the issue.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing may take 5–10 business days depending on your bank or payment provider.

Shipping Fees

Shipping fees are non-refundable unless the return is due to our error or a damaged product.

Contact Information

For any return or refund requests, please contact us:

Email: info@spiervah.com

Phone: +20 10 10119677

Contact Form:
https://spiervah.com/pages/contact