🛡️ Spiervah Privacy Policy
Effective Date: 16 May 2025
Applies To: All customer interactions in Egypt through our websites, and affiliated platforms.
1. Information We Collect
We collect personal data depending on your interaction with us, including:
– Personal Details: Name, email, phone number, address, date of birth.
– Account Info: Login credentials, preferences.
– Payment Info: Billing data (securely processed via Paymob; full card details not stored).
– Usage Data: Device ID, IP address, browser type, geolocation, browsing behavior.
– Commercial Data: Purchase history, preferences.
– User Content & Media: Photos, reviews, communications, surveys.
– Sensitive Data: Only when necessary and in compliance with law.
2. How We Collect It
– Directly from you (orders, account creation, support).
– Automatically via cookies and tracking technologies.
– From partners (e.g., payment processors, analytics, social platforms).
– Public sources and other third parties.
3. How We Use It
Your information helps us:
– Process orders, provide support, and send updates.
– Personalize experiences and marketing.
– Improve services and website functionality.
– Prevent fraud and meet legal obligations.
4. Data Sharing
We may share information with:
– Service Providers: For payments (e.g., Paymob), shipping, customer service.
– Business Partners: When collaborating on products or promotions.
– Legal Authorities: When legally required or to protect our rights.
– Social Platforms: Via integrations like plugins and ad tools.
– During Business Changes: Such as mergers or asset transfers.
We do not sell or rent your personal data.
5. Cookies & Tracking
We use cookies and similar tools to improve your experience, analyze site usage, and personalize ads. You can manage preferences via your browser or use the “Your Privacy Choices” link on our site.
6. Data Security
We use SSL encryption, firewalls, and regular security assessments. Despite our efforts, no system is 100% secure. Users are advised to protect their accounts and devices.
7. Your Rights
You may:
– Access, correct, or delete your data.
– Withdraw consent.
– Opt-out of marketing communications.
– Limit cookies and targeted ads.
Requests can be submitted via email: [customer support email].
8. Children’s Privacy
Our services are not intended for children under 14. We do not knowingly collect their data without parental consent.
9. International Data Transfers
By using our services, you agree your data may be processed in countries with different privacy laws, including Egypt.
10. Changes
This policy may be updated. Latest changes will be posted with the new effective date.
🔄 Spiervah Return & Refund Policy
Effective Date: 16 May 2025
We want you to love our products. If not, here’s how we can help.
1. Return Eligibility
Products can be returned within 7 working days of delivery if:
– They are unused and in original packaging.
– They are defective or damaged.
– A wrong item was delivered.
Note: Opened or used skincare items are non-returnable unless defective.
2. Non-Returnable Items
– Opened/used products (unless defective).
– Gift cards, promotional items.
– Items marked “Final Sale.”
3. How to Initiate a Return
– Email us at customercare@spiervah.com with your order number and reason.
– Follow the instructions provided by our team.
– Customers cover return shipping unless the error was ours.
4. Refunds
– Approved refunds are issued within 7–10 business days to the original payment method.
– Shipping costs are non-refundable, unless the return is due to our error.
5. Exchanges
– Available for damaged, defective, or incorrect items.
– Must be reported within 7 days of receiving the order.
6. Damaged Products
Report within 2 days of delivery with photos. We’ll replace the item or issue a refund.
7. Contact
Questions? Reach out at:
📧 customercare@spiervah.com
📞 01010119677